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Distributor/Reselling Partner Program

The JenniferSoft Reseller program is for those organizations that have the capabilities to sell, market, install, train, support, maintain and customize the JENNIFER solutions to new JenniferSoft clients, whether obtained through marketing efforts OR that exist as current Reseller Partner customers. A Reseller Partner is able to seek out new business and effectively manage that business throughout the lifecycle of the process, from initial sales contact through installation and ongoing support. The Reseller partner handles all elements of the engagement, including the sale, installation, training, customization, delivery acceptance testing and front line support of the JENNIFER suite. The lead typically will be generated by the Partner; however in certain instances, may be provided by JenniferSoft to the Partner in order to offer the best possible solution to the prospect. JenniferSoft will provide sales support, and second level and higher technical support, but the Partner will be the main driving force behind the selling process.

Typical Organization

A Reseller Partner is a full service JENNIFER reselling, support and integration organization. The Reseller Partner has the resources to sell and market JenniferSoft software, as well as perform installation, training, support, customization and integration services. These organizations have a dedicated sales and marketing staff to promote JenniferSoft software to their existing customers, as well as create new opportunities in new markets.

Goals

The goals for the Reseller Partner Program are:

  • To create a worldwide network of sales/marketing and installation/support partners who actively promote JENNIFER software to their existing customers, and seek out new customers through sales/marketing efforts.
  • To create a solution that the Reseller Partner will sell, market, install, support, and customize for the customer.
  • To sell JENNIFER software in as quick and pain-free a manner as possible, requiring little to no core JENNIFER Product customization per individual customer.
  • To increase JENNIFER’s reach and customer base, and tie-ins to other products to gain industry recognition.

Commitments

The Reseller Partner commits to:

  • Have at least one certified JENNIFER technician on staff at all times.
  • Have all certified technicians receive an updated training course at JenniferSoft at least once per year to keep current with the latest software advances.
  • Set up a testing environment at their own facility, which mirrors actual customer sites, to adequately test new JENNIFER releases before rollout to customers.
  • Provide active front-line support to their customers, and work diligently to resolve the customer issues themselves.
  • Provide updated company information for use by JenniferSoft staff in proposals, marketing brochures, and mediums pointed at representing strength to prospects and customers.
  • Actively promote, market, and sell JENNIFER Software, and participate in marketing efforts with JenniferSoft.

JenniferSoft Commits to:

  • Provide PARTNER Access to license generator and trial license generator as well as User Guide, Installation Guide, and other documents.
  • Utilize the Reseller Partner to perform installation and support services when appropriate, based on the customer’s geographic location or the Partner’s expertise/vertical market presence.
  • Incorporate Reseller Partner ideas and requests into the shipping product in a reasonable and appropriate time frame.
  • Provide the Reseller Partner with a dedicated sales contact, who will work with the Partner to create marketing collateral, JENNIFER product updates, market research and analysis, and other sales/marketing-related tools.
  • Conduct annual User Conference and other events providing Reseller with speaking and other opportunities to showcase their knowledge and areas of expertise.