Support
Technical Support
JenniferSoft pledges to provide our customers with the highest level of professional services. JenniferSoft provides online technical support and consultation to our clients via phone, email, and instant messaging during business hours, and we offer a wide range of information through online resources such as Q&A, FAQ, and Tech Note during our non-business hours.
|
Technical Support Service |
Information |
|---|---|
| Multilanguage Customer Service |
Subject: JENNIFER customers and potential customers using trial version Contact: marketing@jennifersoft.com What we provide: User’s Guide, Installation Guide, Release Notes, etc. |
| Online and Call Consulting Service |
Subject:JENNIFER customers and potential customers using trial version Contact: tech@jennifersoft.com What we provide: Online Q&A board on the website and call counseling service. |
| On-site Visit |
Subject: JENNIFER License Owner Contact: Justin Kim justin@jennifersoft.com What we provide: Onsite visitation for installation and consultation. |
| Remote Support Tool |
Subject: Every user who adopted JENNIFER/ECCLUS or overseas customers Contact: Justin Kim justin@jennifersoft.com What we provide: Remote connect service for urgent support request. |
Register for Technical Support
We encourage you to register with our technical support team to receive fast and convenient technical support through our website. Input your contact information, your system environment information, and a description of the problem you are experiencing regarding your JENNIFER installation.
R&D Support Center in S. Korea
- Hours of Operation: Monday to Friday, 9 AM through 5PM KST
- Nomin Park: nomin@jennifersoft.com, tech@jennifersoft.com, Tel: +81 70 7006 9943
Regional Support Center in U.S.
- Hours of Operation: Monday to Friday, 9 AM through 5 PM PST/PDT
- Justin Kim: justin@jennifersoft.com, tech@jennifersoft.com, Tel: +1 408 946 5508
Regional Support Center in Europe
- Hours of Operation: Monday to Friday, 9 AM through 5PM PST CET
- Leopold Singer: Leo@jennifersoft.com, tech@jennifersoft.com, Tel: +43 1 796 1189
