Support
Technical Support
JenniferSoft pledges to provide our customers with a highest level of professional services. JenniferSoft provides online technical support and consultation to our clients via phone, email, and instant messaging system during business hours and we offer wide range of information through online resources such as Q&A, FAQ, and Technote during our non-business hours.
|
Technical Support Service |
Information |
|---|---|
| Multilanguage Customer Service |
Subject: JENNIFER customers and potential customers using trial version Contact: marketing@jennifersoft.com What we provide:User’s Guide, Installation Guide, Release Notes, etc |
| Online and Call Counsulting Sevice |
Subject:JENNIFER customers and potential customers using trial version Contact: tech@jennifersoft.com What we provide:Online Q&A board on the website and call counselling service. |
| On-site Visit |
Subject: JENNIFER License Owner Contact: Justin Kim justin@jennifersoft.com What we provide:Onsite visitation for installation and consultation. |
| Remote Support Tool |
Subject: Every user who adopted JENNIFER/ECCLUS or overseas customer Contact: Justin Kim justin@jennifersoft.com What we provide:Remote connect service for urgent support request. |
Register for Technical Support
We encourage you to register with our technical support team to receive fast and convenient technical support through our website. Input your contact information, your system environment information, and description of problem you are experiencing regarding your JENNIFER installation.
R&D Support Center in S. Korea
- Hours of Operation: Monday to Friday, 9AM through 5PM KST
- Nomin Park : nomin@jennifersoft.com, tech@jennifersoft.com, Tel: +82 2 2027-0396
Reginal Support Center in US
- Hours of Operation: Monday to Friday, 9AM through 5PM PST/PDT
- Justin Kim: justin@jennifersoft.com, tech@ jennifersoft.com, Tel: +1 408 946 5508
