Remote Support

Welcome to JENNIFER Remote Support Center. JenniferSoft provides timely and effective customer/technical support to our customers by routing customers’ issues directly to our engineers via support portal.

JENNIFER customers can receive such advanced technical support services as installation, configuration, troubleshooting of performance issues & application performance via internet connection using JENNIFER Remote Technical Support Center.

Please follow the instructions below regarding requesting and receiving remote support from our engineers.

To get started with your Remote Technical Support, call us at

• Lead Technical Support Engineer: Justin Kim, justin@jennifersoft.com

• Global Support Contact Telephone

Americas: Tel. +1 (408) 946-5508, Fax +1 408 946-5509

Asia: Tel. +82 2 2027-0393, Fax +82-2-2027-0390

Europe: Tel. +31 6 3959-4768

1) Please access to http://support.jennifersoft.com

2) Input your login name and email address, then press “Confirm” button.

3) Select ‘1003.jennifer’ in the left part of the window and click ‘Connect’ button.

4) Connecting you to a technical support engineer at JenniferSoft.

5) Once connection is established, please describe the problem to our support engineer and proceed with the support session.

Caution! Remote support is available for customers who have purchased “JENNIFER/ECCLUS License” or overseas customer only. If you have not purchased the license from us, please contact our sales or technical support department and get a prior confirmation before using the service.