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Support

Technical Support

JenniferSoft pledges to provide our customers with a highest level of professional services. JenniferSoft provides online technical support and consultation to our clients via phone, email, and instant messaging system during business hours and we offer wide range of information through online resources such as Q&A, FAQ, and Technote during our non-business hours.

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Technical Support Service

Information
Multilanguage Service through documentation Object: Every user who purchased JENNIFER/ECCLUS and potential customer using test version

Contact: marketing@jennifersoft.com
What we provide: User’s Guide, Installation Guide, Release Notes, etc

Online and Call Counsulting Sevice Object: Every user who adopted JENNIFER/ECCLUS and potential customer using test version
Contact: tech@jennifersoft.com
What we provide: Online Q&A board on the website and call counselling service.
Remote Technical Support Object: Every user who adopted JENNIFER/ECCLUS or overseas customer
Contact: Justin Kim kjh@jennifersoft.com
What we provide: Our technical support team frequently checks requests and connect remote technical service as soon as possible.

Technical Support Registration

We encourage you to register with out technical support team to receive fast and convenient technical support through our website. Input your contact information, your system environment information and problem you are encountering regarding your JENNIFER/ECCLUS installation.

Direct Contact

If you would like to speak to a support analyst in person, please contact our support team via phone or email provided below. Currently, JenniferSoft has support offices in USA (San Jose, CA), Japan, and Korea. You have also request support from one of out global partners. Please refer to our Global Partner page to find the list of JENNIFER Partners and by location.

JenniferSoft USA

JenniferSoft Japan

JenniferSoft Korea