Support
Technical Support
JenniferSoft pledges to provide our customers with a highest level of professional services. JenniferSoft provides online technical support and consultation to our clients via phone, email, and instant messaging system during business hours and we offer wide range of information through online resources such as Q&A, FAQ, and Technote during our non-business hours.
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Technical Support Service |
Information |
|---|---|
| Multilanguage Service through documentation |
Object: Every user who purchased JENNIFER/ECCLUS and potential customer using test version Contact: marketing@jennifersoft.com |
| Online and Call Counsulting Sevice |
Object: Every user who adopted JENNIFER/ECCLUS and potential customer using test version Contact: tech@jennifersoft.com What we provide: Online Q&A board on the website and call counselling service. |
| Remote Technical Support |
Object: Every user who adopted JENNIFER/ECCLUS or overseas customer Contact: Justin Kim kjh@jennifersoft.com What we provide: Our technical support team frequently checks requests and connect remote technical service as soon as possible. |
Technical Support Registration
We encourage you to register with out technical support team to receive fast and convenient technical support through our website. Input your contact information, your system environment information and problem you are encountering regarding your JENNIFER/ECCLUS installation.
Direct Contact
If you would like to speak to a support analyst in person, please contact our support team via phone or email provided below. Currently, JenniferSoft has support offices in USA (San Jose, CA), Japan, and Korea. You have also request support from one of out global partners. Please refer to our Global Partner page to find the list of JENNIFER Partners and by location.
JenniferSoft USA
- 360 Fairview Way Milpitas, CA 95035
- Silicon Valley Office Tel: (408)946-5508, Fax:(408)946-5509
- http://www.JenniferSoft.com
- Sales or business Inquiry: sales@jennifersoft.com
Jason W. Hong, Cell: (408)464-8321, jasonh@jennifersoft.com - Technical Inquiry: tech@jennifersoft.com
Tech Support Phone: (408) 946-5508
JenniferSoft Japan
- 2F VillaSK Bldg,6-5-8 Sotokanda, Chiyoda-ku, Tokyo, Japan
- 東京都千代田区外神田６－５－８ ビラSK２F
- 電話：+81-3-5809-1600, FAX： +81-3-5809-1610
- Email: sales.jp@jennifersoft.com , tech.jp@JenniferSoft.com
- Sales or Business Inquiry: 呉錫煥（オ スクファン）, Cell: +81-90-3409-5643, oh@jennifersoft.com
JenniferSoft Korea
- StarValley 1104, Gansan-dong 60-11, Geumcheon-gu, Seoul, Korea
- 서울 금천구 가산동 60-11 스타밸리 1104호
- Phone: +82-2-2027-0391 Fax: +82-2-2027-0390
- Email: sales.ko@JenniferSoft.com, tech.ko@JenniferSoft.com
- Sales or Business Inquiry: Andy Lee, Cell:+82-10-6239-6498, andy@jennifersoft.com
