Welcome to Jennifersoft Technical Support Center. Jennifer Technical Support Center provides timely and effective customer/technical support service by directly connecting to the customer’s environment, providing such services as installation, configuration changes, troubleshooting and consulting. Please read the following message for instruction on requesting and receiving technical support from us and also, instruction on sharing your system environment to our support team.

Caution ! Technical Support Center is available for customers who have purchased “Online Term License” only. If you have not purchased such license from us, please contact our sales or technical support dept. and get a prior confirmation before using this site.

To get started with your Remote Technical Support, call us at

• Technical Support Engineer Jason W. Hong, Tel: (408) 946-5508, jasonh@jennifersoft.com
• Technical Support Engineer Gihun Kim +82-2-2027-0394, +82-10-4617-0173, kjh@jennifersoft.com

【1】 Please access to http://support.jennifersoft.com.

【2】Input your login name and email address, then press “Confirm” button.

【3】 Select ‘1003.jennifer’ in the left part of the window and click ‘Connect’ button.

【4】Connecting you to a technical support engineer at JenniferSoft

【5】Once connection is established, please describe the problem to our support engineer and proceed with the support session.