Ticket Link
OS : Linux
WAS: Resin
DB : Oracle 9i
Ticket Link is the only online ticketing service in Korea that provides services for the entire line of domestic events such as concerts, movies, sporting events, and tourist attractions. Ticket Link provides services from the Box offices at the event as well as other channels such as internet, call center, mobile phone and other communication infrastructure and Ticket Link has been providing excellent customer services for the past 10 years. Ticket Link provides services for all different types of genre and currently holds 70% of the domestic ticket sales in Korea.
Situation
The internet site ranking and consulting firm “Baek Hot” (http://www.100hot.co.kr) had reported that the site visitor count for Ticket Link had increased 30~50% during fourth week of November as the holiday season approached. Ticket Link was in need of an APM tool that can monitor approximately 60 servers combined. They wanted a tool that can be used in real-time during operation hours, collect and store service statistical data for performance problem analysis, and connect to backend system to retrieve monitoring data and resolve performance problem as well.
Solution
The Ticket Link web page’s average service response time had doubled since the dramatic increase in visitor count during November. Director of Operation Duk Woo Nam commented that Jennifer was necessary to monitor the Ticket Link web system in real-time and also they needed Jennifer to predict the future problems that the web system might suffer and prevent such event using data provided by Jennifer.
Benefit
By applying PLC (Peak Load Control) to Ticket Link Site, Ticket Link obtained the means to prevent system crashes in case of sudden flux in site visitor counts by redirecting customers to proper webpage. When a visitor experience increase in service response time, he/she only sees a blank screen when trying to load a webpage, causing frustration and dissatisfaction. By redirecting the users to alternative webpage, athe dissatisfaction and frustration felt by the site visitors can be minimized. Also, by identifying and resolving errors and exception in the system with Jennifer, Ticket Link was able to minimize service error counts experienced by customer and improved site transaction speed by tuning application and database queries. |
